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John Durocher
Chief Operations Officer at Calix; former EVP of Customer Success at Salesforce and 17-year veteran of Accenture.
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Jul 23, 2026
Ep. 599 - Calix COO John Durocher - Why Your Best People May Be in the Wrong Seat
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2:36John DurocherGUEST
Yeah, I would call myself an accidental COO, and probably an accidental chief customer officer before that.
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2:44John DurocherGUEST
Um, you know, my career, I started out in consulting, started out with what was Arthur Andersen at the time.
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2:51John DurocherGUEST
Uh, spent quite a few years there and then took a leap to this company called Salesforce that people were saying, "You shouldn't go there.
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3:06John DurocherGUEST
And again, when I went there, I was a partner in, uh, A-Accenture, and I left to become a single contributor without really a specific role, and the role that they hired, I actually never did.
26 MINS LATER