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John Durocher

Chief Operations Officer at Calix; former EVP of Customer Success at Salesforce and 17-year veteran of Accenture.

Jul 23, 2026

2:34
Talk to us a little bit about your career journey.
2:36
Yeah, I would call myself an accidental COO, and probably an accidental chief customer officer before that.
2:44
Um, you know, my career, I started out in consulting, started out with what was Arthur Andersen at the time.
2:51
Uh, spent quite a few years there and then took a leap to this company called Salesforce that people were saying, "You shouldn't go there.
2:59
It's not gonna end up being anything." And I'm like, "I don't know.
3:02
I feel pretty good about that." And, uh, had a very long run there.
3:06
And again, when I went there, I was a partner in, uh, A-Accenture, and I left to become a single contributor without really a specific role, and the role that they hired, I actually never did.

26 MINS LATER

29:22
[laughs]

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