J
John Bruner
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APPEARANCES
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Sep 10, 2026
Scaling Business Messaging – What’s Still Broken?
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5:17Caitlin O'NeillMODERATOR
Where do you see some of those friction points happening with vetting? Like where do brands tend to get stuck the most that could create some of the scalability issues that we're talking about today?

John BrunerGUEST
Yeah, that's a very interesting question because, uh, you know, some channels are established and as you know, we probably see 4,010 DLC companies a day that are being processed in 15 seconds.

John BrunerGUEST
So, you know, it's not expensive, but anyway, but things like RCS that are trying to grow globally, uh, bring all kinds of challenges, quite frankly.
10 MINS LATER

Stephanie LashleyGUEST
So I think aggregators are having that cost conversation every single day.
Truth, Trust, and Traceback
11:47
11:53
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20:17

John BrunerGUEST
No two implementations anywhere are ever the same for us, so we're always hooking up differently.

John BrunerGUEST
We're either white labeled behind registries, like, uh, the campaign registry is here.

John BrunerGUEST
We got Aduna, uh, for identity APIs, or we're out in front directly integrated with the aggregators, and they're sending us their brands.

John BrunerGUEST
We're passing answers directly into the carriers, uh, into their onboarding system so that they can automatically approve.

John BrunerGUEST
In other instances, we're pulling data off of Google, uh, integrated with Google and pulling the data from there to do the vetting.
8 MINS LATER

Paul EcclesGUEST
But you've gotta be able to have the models in p- place first from a brand recognition and a, an image rights protection to avoid others who aren't those trying to get in the door.