Skip to main content

Joe Toscano

Co-founder & CEO of Service Stories, former Google UX design consultant, author of Automating Humanity, and featured expert in Netflix's The Social Dilemma.

Jul 7, 2026

Capitalist Culture

Capitalist Culture

The Repair Order That Out-Ranked Google

Jul 7 · 52m

Kip Knippel
Kip KnippelHOST
15:41
artwork.
Joe Toscano
Joe ToscanoGUEST
15:43
Because when I was flying home to teach from San Francisco, I would go home and talk to people and realize how far off the rest of the world is from SF.
Joe Toscano
Joe ToscanoGUEST
15:55
And I knew this book, if I wrote a big technical documentation of what's going on, it's going to become a doorstop.
Joe Toscano
Joe ToscanoGUEST
16:02
Okay.
Joe Toscano
Joe ToscanoGUEST
16:02
It's not going to like, no one's sharing it except technical people.
Joe Toscano
Joe ToscanoGUEST
16:07
So I, and I'm part designer too, right? Do code and design.
Joe Toscano
Joe ToscanoGUEST
16:11
So I wrote this book in a way that was accessible.

23 MINS LATER

Kip Knippel
Kip KnippelHOST
38:50
Okay.

We value your privacy

We use cookies to understand how you use our platform and to improve your experience. Click “Accept All” to consent, or “Decline non-essential” to opt out of non-essential cookies. Read our Privacy Policy.