because there's so many numbers etc etc so bringing that down into layman's speak I think this is where you excel is it not Jo?

We try and pride ourselves on taking all the jargon out of it and the hassle of it because it is very wordy and Wayne's very knowledgeable in all the standards and the sub clauses and the clauses and there are tons and tons of different parts of the standard and it can get quite complex but what we do is just take all of that out and the analogy we often give is that you can go into McDonald's anywhere in the world and have the same burger because they all follow the same processes in every franchise And we're just trying to help people do the same with their processes and procedures.

So there's less cost of error, less mistakes.

Communication is honoured and upheld.

So it's just basically taken it down to that level.

So, for example, today you took us through the process of what we're going to do.

So it's clear we know what we're doing.

And from your perspective, Joe, what have you been putting in? What systems or processes or actions have you implemented over the years that's really made a difference?