
JL Heather
Co-founder and managing partner of Centered, executive coach (PCC), creator of the Can't Culture Framework, and author of The Cost of Can't and co-author of The Agile Code.
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Oct 5, 2026
Cant vs Wont- The Hidden Cost of Corporate Constraints
11:17
11:34

JL HeatherGUEST
Like, we had a rule that no one could order more than five Happy Meals at a time because we had people coming into McDonald's literally trying to clear out our stock of Beanie Babies so they could sell them on their little eBay store.

JL HeatherGUEST
You know, we had this little wireframe rack with shelves on it that we can put all the toys in that we would hand out and all that sort of stuff.
26 MINS LATER
Break “Can't Culture”: How to Get Your Team to Tell You the Truth ft. JL Heather
10:44
10:53
10:59
11:12
11:19
24:25

JL HeatherGUEST
When you think about what most organizations do when they have a problem, they don't rely on one person most of the time to solve that problem.

JL HeatherGUEST
Because when you have one person, there's this chance that they will self-censor, that they will doubt, that they will cave to the hierarchy.

JL HeatherGUEST
So what a lot of leaders do is they say, okay, if we can't necessarily count on one person to catch the problem, let's put eight people in a room, for example, and have them look at it.

JL HeatherGUEST
And maybe they'll catch the problem, right? Because now it's eight perspective, eight chances to catch the issue.

JL HeatherGUEST
How many meetings have your listeners, have you been in where that's the idea? Hey, we have to make a decision.
13 MINS LATER

Mark WormgoorHOST
i think that's probably the biggest challenge that we have right now we used to live in an environment where things were relatively stable change came every so many years and now it's it's almost a constant uh it changes almost every day every week every month something changes i think you said new human nature but how do we how do we take people along how do we motivate people and how do we avoid the cat culture um around ai because it's a big topic
