Jen, is there a secret sauce or like a recipe that makes it a five-star onboarding program?

So I think best in class has some, I'm going to play off of what Michelle just said, intentionality and structure.

And so really you need to think about who you're bringing on board and what they need to know, and design a program to help them be successful.

I can speak to, in primary care, what we've done is really a three-phase program over a 24-month period.

We recognize that three months is really just the beginning.

It's just the introduction to what the job is and what is expected.

And over that two-year period, you really need to spend time investing in the individual and help build their confidence and their competence in the role that they are undertaking.

Why do some of these unique aspects of orientation and onboarding, why do they matter, do you think?