
Jeff Kip
Jeffrey W. Kip, former CEO of Angi (April 2024 – September 2026) and previously CFO of IAC and Panera Bread.
2
APPEARANCES
2
PODCASTS
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Oct 28, 2026
Leads Won't Save You If Your People System Is Broken
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47:53

Ryan EnglinHOST
Where do you really think this industry is going to go using technology and AI over the next five years?

Jeff KipGUEST
I think if you look at it, there's a lot of the administrative tasks that a pro has to do to get from a lead, whether it's an inbound or it's from a lead source like in Angie, that they have to do to get that all the way through to payments.

Jeff KipGUEST
And the truth is that AI can take care of maybe not 100% of 100% of those steps, but can provide a great deal of leverage.

Jeff KipGUEST
Getting the appointment booked, getting the appointment confirmed, getting the appointment rescheduled, actually figuring out how to make two appointments on the opposite side of town get scheduled optimally.

Jeff KipGUEST
One of the agents Angie is working on is recording the visit, getting the right uploads, and then having a quote ready right away.

Jeff KipGUEST
When we've studied the reasons homeowners don't hire the pros who Angie sends, one of the reasons is the quote's not delivered or the quote's not delivered timely.
29 MINS LATER

Ryan EnglinHOST
What are the things that they've got going on in their head that they're just not doing right?
We Spend Millions on Angi. Here's What We Learned.
22:36
22:53
23:00
23:17

Jeff KipGUEST
conversation is different with it's you and your two sons have grown up and you guys have a roofing business together, right? That's a different conversation than with me talking to you and bringing in Mackenzie or one of our people who goes through everything.

Jeff KipGUEST
But what you're basically doing is saying, hey, how many leads do you want a month? Okay, let's talk about what that would cost.

Jeff KipGUEST
Do you wanna talk about the mix of tasks and zip codes? And then what we're doing is we're trying to triangulate to what somebody thinks they want to try and win more business, right? And we try and talk to them about how they're gonna do with it.

Jeff KipGUEST
We had somebody a bit bigger, then we're going to step back and say, what are your goals? What do you want to spend? We're generally going to try and start somebody bigger, not at their full spend, but at a smaller chunk.
15 MINS LATER
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38:29Lance BachmannHOST
And whoever's leading that charge probably has more eyeballs on them right now than anyone else in your organization in this area.