But I'd like to talk a little bit more from Jeff's perspective about the physician's side of this and what you've learned and what your thoughts are about this gap between the physicians who seem to judge almost a quarter of their patients as being difficult versus, I think, a more normal number, a more typical number, which may be more around the 7% or 8%.

I think the first thing that we need to do as physicians is to forgive ourselves.

You know, we hold ourselves to a very high standard.

And when we have a patient that triggers us or that we're just experiencing as difficult, I think just knowing that we're not alone.

Dr. Groves wrote the first paper on this in the New England Journal in 1978.

I was actually surprised when I looked it up the other day that it was 1978, not 1958, that the first paper that came out on this topic.

And he got a lot of flack from that.

And I think that's where, and maybe that's something that needs to be talked about more when we develop physicians in medical school.