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Jeff Cleaven

Jeff Cleaven

Field Service Technician at Virgin Media O2, helping customers across London with broadband, TV, and phone services installation and maintenance.

Jul 9, 2026

My Duvet Flip by Jack Parsons

My Duvet Flip by Jack Parsons

Jeff Cleaven, Field Service Technician at Virgin Media O2: Why Customer Experience Is the Best Career Skill

Jul 9 · 28m

Jack Parsons
Jack ParsonsHOST
14:03
What would you be saying to me?
Jeff Cleaven
Jeff CleavenGUEST
14:05
Understand that each customer is different, respect their home and be friendly.
Jeff Cleaven
Jeff CleavenGUEST
14:13
As soon as they open that door, greet them with cheerfulness.
Jeff Cleaven
Jeff CleavenGUEST
14:18
Luckily for us, we do a pre-call.
Jeff Cleaven
Jeff CleavenGUEST
14:20
So you kind of, in that pre-call, you say, hi, my name's Jeff.
Jeff Cleaven
Jeff CleavenGUEST
14:24
I'm coming to your house.
Jeff Cleaven
Jeff CleavenGUEST
14:25
I'm going to be there in so much time so they can expect us.
Jack Parsons
Jack ParsonsHOST
18:14
24 hours.

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