You know, I take trainings all the time and so does Jean.

So, for me, the level of training that I receive from Brightway is like a playbook for me.

because I have the opportunity to use them every step of the way to ensure that I serve the people that I'm supporting very well.

I like to work with example.

I'm going to give you a typical example.

I was supporting somebody who works in a school, and every time she goes to work, I get a complaint as an employment specialist that something is not right.

People are complaining about some bad order.

how a direct support professional takes a training and assimilates it, and then a manager goes in and takes that same training.