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JC Townend

JC (Jeanne) Townend, CEO of LHH UK & Ireland and Country President of The Adecco Group UK & Ireland, talent and workforce transformation executive.

Oct 14, 2026

8:56
Why is that happening? And what is it that employers are getting wrong? What should they be doing differently?
9:01
You know, what came to mind is, I think six years ago, I spoke with a CHRO of a financial services company in London.
9:09
And at the time, the sense was, he said, actually...
9:13
He was very happy to let people go and then hire skilled, trained people precisely fitting the role that they wanted in the new role.
9:24
So there was a sense that your existing employees could not precisely match the new role that you're trying to fill.
9:33
And so there's a sense of... being willing to accept that huge cost, the redundancy and severance cost, and then the hiring and upskilling costs of the new employee for the benefit of getting this very perfectly trained person in the market.
9:51
What's changed is those perfectly trained people in the market don't exist anymore because the roles are changing so quickly, somebody has to train those skills.
11:04
But are companies starting to think differently about this?

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