So you actually worked your way through being like a rank and file adjuster all the way up to then over to underwriting.

Yes, sir.

So I ended up becoming a team leader in about a year and a half, which started a little bit of a trend for me.

So managing people that are technically significantly more experienced and possibly adept than myself.

So I remember the first time I had a claims adjuster with about 15 years of experience that had to come to me to get their reserves approved.

It was a somewhat uncomfortable experience at best.

Um, decided that I wanted to eventually get to the side of the business where money was coming in the door versus out the door.

How does this new multi-tool factor in to all the work you're doing in transformation and enabling people, elevating work, evolving the organization? Because you have this thing that threatens to either be our best friend or the destroyer of all worlds.

That's the most interesting book title I've ever heard for a business book from somebody

in insurance.

So maybe I'll start with this.

So my intent initially was not to write a book, Tony.

I surprised myself a little bit.

Really where it came from is I was planning to, for myself and for my friends, kind of put together a coffee table book where I was going to aggregate some of the postings that I put on LinkedIn.

About a year and a half or so ago, I started posting some of my thoughts relative to leadership, AI transformation, et cetera.

So this is a bit of a preview.