Javier Suárez
Footballer
2
APPEARANCES
1
PODCASTS
012
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Aug 20, 2026
Sleep as a KPI: what hotels get wrong about guest recovery
J
37:31Javier SuarezGUEST
I mean, I think suggestions were fantastic and, you know, a hundred dollars is not a lot of money, but I would spend it on just covering the red dots of the phone and some blackout curtains.
J
37:47Javier SuarezGUEST
I mean, if honestly, if, you know, we've all been, because sometimes I feel like we're talking about luxury hotels, five-star hotels, which They all get it and they do an amazing job, especially the big chains.
8 MINS LATER
45:46
What about the people on the other side of the door? What about the people who bring you that extra pillow? What about that person in the restaurant, works in a restaurant or at the front desk? Can hospitality deliver a restorative guest experience with an exhausted workforce?
Mental wellness in hospitality: the nervous system layer
J
15:27Javier SuarezGUEST
And we tend to think, we in the wellness world tend to think that our guests want meditation or yoga or a massage, but they don't know what's possible, you know, and In Six Senses, we always stepped outside the box and offer things that people didn't know they were possible.
J
15:42Javier SuarezGUEST
We started with fire ceremonies and people were like, what the heck is that? That's crazy and that's out there.
30 MINS LATER
