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Jason Frame

Jason Frame

Chief Information Officer at Southern Nevada Health District; board advisor focused on human-centered AI implementation

Jul 19, 2026

11:49
So Jason, closer to home, what would be, you know, one of the initiatives or projects that's taking up most of your head space, either for the latter part of this year or early 2027?
12:03
Yeah, so on the CX side, really for us, we have a small contact center in our clinic.
12:07
That one is running okay.
12:09
But what we do, being the government agency, we have one person answering the phone, the front desk.
12:14
And we're getting tons of calls.
12:15
She's doing a great job.
12:16
She's answering 55% of those calls.
13:47
First would be, I always like to ask, if you could go back 5, 10, 15 years in time, what advice would you give yourself?

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