
Jason Frame
Chief Information Officer at Southern Nevada Health District; board advisor focused on human-centered AI implementation
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Jul 19, 2026
Rethinking Customer Experience in Healthcare with Jason Frame of Southern Nevada Health District and Aaron Johnson of Penn Medicine, University of Pennsylvania Health System
11:49
12:03
12:09
13:47

Jul 19 · 35m

David WrightHOST
So Jason, closer to home, what would be, you know, one of the initiatives or projects that's taking up most of your head space, either for the latter part of this year or early 2027?

Jason FrameGUEST
Yeah, so on the CX side, really for us, we have a small contact center in our clinic.

Jason FrameGUEST
But what we do, being the government agency, we have one person answering the phone, the front desk.

David WrightHOST
First would be, I always like to ask, if you could go back 5, 10, 15 years in time, what advice would you give yourself?