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Janet Hagerman

Sep 7, 2026

5:54
Like, what do you feel like are the foundational pieces that that need to be in place in order to achieve that ideal of having those empowered team members that are, you know, that are really on fire and like ready to grow, you know, themselves and their team?
6:10
Whoa, yes.
6:11
Well, I'll focus on hygiene because that's what we're talking about right now.
6:15
But the very first thing is having the buy-in of the dentist.
6:20
Now, you mentioned most of the dentists that we deal with want empowered team members, and that's true, but...
6:30
Not all of them.
6:30
So it's important that we know that the dentist is on board and really wants that kind of relationship with the team members.

26 MINS LATER

33:06
So, so what are those monthly doctor hygiene meetings? Can you share a little bit about some of the topics or format that you've seen work really well?
8:41
What is our process?" Like, where did you start? It's unlimited where you could begin.
8:46
The first thing that I have to do is get the buy-in from the hygienists.
8:51
So part of what I need to do is when I come in is I wanna know the values of those hygienists.
8:57
I wanna know what's important to them.
8:59
And I always send out, you know, a memo introducing myself and letting them know that I'm here to help, and I've already heard what a great team of hygienists you are, and I'm here to take that to the next level.
9:13
So I always wanna present myself, no matter what I'm doing, any kind of coaching, is I'm here, I'm here to help.
9:20
If we wanna be better in today's world, we get a coach.

18 MINS LATER

27:48
Just better." It's like we, if we have so much trouble defining what is pertinent, what is stuff that we wanna express from hygienist to doctor as they come in in front of the patient, and I, I just wonder, what do you suggest for that? What should we be telling our hygienists?

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