Can you just explain those roles a little bit and the different communication styles that vets can have?

A good way to talk about this is to use some symbols.

And so going back to our expert, the expert in which the veterinarian feels like they are the health care provider who provides direction to the client, and the hope is the client just accepts that direction and the guidance the veterinarian provides.

And so symbolically, we talk about this in the form of a shot put.

So the veterinarian holds that shot put, it's dense, it's heavy, it's full of all kinds of data and information, and throws it at the client in hopes that they can catch it, which we all know a shot put is not meant to be caught and could happen.

literally knock the client unconscious, which honestly, sometimes during our diatribes, we do knock the client unconscious with too much information, too much medical jargon.

They're wanting to ask questions or they're wanting to contribute their own thoughts and don't have space to do that.

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