What is that foundational operational work that really needs to be done?

I think that you have to do some basic things like who and what and where, right? Who is doing this? Who is involved in the process? Find the people, collect their stories.

And what are the documents? What are the materials you have to have? And where is that right now? And where do things get stuck? You have to have identified some of those kinds of things.

And so if you don't know how you're doing stuff, how could you possibly find the software that will do it for you? I saw one time an inexperienced accounting department acquired a procurement software And there were some basic questions they didn't ask.

Like this was biotech.

So the contracts are the vast majority are services.

But the software that they ended up choosing was for widgets.

What should legal teams do to bring people along early, thinking about that change management and implementation part?