And don't forget Charity Retail Learning, in conjunction with the CRA, with almost 50 online modules designed specifically for you charity retailers.

And I don't know about you, Charlotte, but one of the things I hear all the time from charity retailers is, "Our shop needs a refit, but we just don't have the budget these days." And whilst there are times when investment is needed, one of the biggest myths in charity retail is that improving a shop always requires thousands of pounds.

Sometimes, though, the biggest opportunities are already sitting on the shop floor.

Absolutely, yeah.

And if you're listening and thinking, "Oh, I'd really love some help with that," then this is exactly the kind of work that we support charities with through shop reviews, visual merchandising training, and practical in-store coaching, with no less than Cat herself.

Uh, so sometimes a fresh pair of eyes can really unlock those opportunities that have been hiding in plain sight.

And our visual merchandising training has seen average spend increase in sh- charity shops by over £6, which, you know, that's a really impressive statistic.

I'd love to be in a shop where I'm, I'm managing it and saying, "Actually, we've increased the spend by £6." Absolutely.

And it's care, it's not treatment at hospice, is

it? Well, treatment depends on, I suppose, how you define treatment.

Treatment often is about good pain medication, not feeling like you're going to vomit every five minutes, so there is.

So the services specialist, from the point of view, is staffed by nurses and doctors to help manage those things, but it's complemented by caring staff and people who as I say, may support your family, may sort out a number of social issues for you, may help you deal with some of your faith-based concerns.

So it's that broad range of services that helps people think about their last days and making those an uplifting experience as opposed to something which is not good for them and their family.

You talk about last days, so at what point do you consider someone appropriate for your care?

There are, through our work with the medical profession, particularly at Christchurch Hospital where we share staff and with general practice and other health organisations, that is something which has a degree of medical in terms of people's deterioration in their health.

But as I've indicated, often for some people it's a journey and some people have a lot more fight and resilience and stick around a lot longer.