S
Slater Young
Filipino entrepreneur and actor
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OCT 5
Aug 12, 2026
How the shifting global market, AI, and new pricing models are reshaping Customer Success right now
11:34
12:01
51:12

Jan YoungGUEST
[laughs] Um, but, uh, but I think what's starting to happen is there's some really big shifts happening, um, geopolitically and economically because of that, right? Because of the way that Trump likes to just sort of move on his own, sort of bull in the china shop sort of thing, um, uh, uh, the allies that we've had traditionally have said, "Whoa, I guess we're gonna have to take, you know, uh, you know, really think about just our own stuff.

Jan YoungGUEST
We're not gonna be leaning on the US anymore." So you see Europe then starting to think about how to take care of some things independently that they would have looked at US for in the past, and that's not just, like, the military stuff.
39 MINS LATER

Bayron ToruñoHOST
There are a lot of are spec-ing how, like asking, "How are you using AI in your day to day?" What advice would you give someone who doesn't have a revenue number and doesn't have any AI experience, but also sees AI as customer success as an opportunity? Maybe Jan, you wanna start here?