
James Perly
1
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Jul 28, 2026
230: How a Family Business Became a Masterclass in Business Turnarounds
33:45
34:03
34:22
34:46
S
33:43speaker_4UNKNOWN
They change the rules in the middle of the game.

James PerlyGUEST
So we would be constantly updating everything that's out there, and sometimes it's just procedural, but you would be pulling stuff back that's maybe been sitting in the queue for six months, 'cause you could do that in the portal, rewriting it a bit their new way, it's still the same thing, and then putting it back.

James PerlyGUEST
So the, the amount of stress you had as a team lead to, to make sure the stuff pays out was tough, you know? Um, and there was a lot of, "Oh, I know we said that, but what we meant was this," 'cause they decided to change an interpretation.

James PerlyGUEST
Like, if your-- if the work you had done was, like, in the wheelhouse of what they wanted, they would be a bit flexible in terms of, "All right, that isn't exactly what the wording of the legislation says, but we'll let it pass," right? And you know, and that's, that was a lot of their job, too, was, you know, it's very hard to legislate something amorphous.

James PerlyGUEST
So anyway, that's sort of our life, you know? So that, that business was more fun because we had the most exceptional culture.
