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James McGagan
James McGeoghan is Vice President of Sales, Precision Services at Marken (UPS Healthcare Precision Logistics), a time-critical logistics executive.
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Oct 8, 2026
Conquering AOG Logistics | Sponsored By Marken UPS Precision Logistics
5:28
13:20

Ole SylvesterHOST
So how do you do it? How does Markin solve for these incredibly complex situations as far as AOG scenarios go?
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5:35James McGaganGUEST
Yeah, well, I mean, I guess the first two questions have been about maybe the foundation blocks, right? Now, I think the first thing I can mention, and this is fairly unique, it might be completely unique, is that now we're part of UPS, we've got an airline in-house, 550 jets, 2,000 flights a day, and we're their logistics partner.
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5:53James McGaganGUEST
That's a tool, that's a lever we can pull, should I say, that we can use to educate our team in like a safe space, right? We can bring new members of staff and they can sit down with the guys at UPS and understand the challenges.
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6:05James McGaganGUEST
And again, pretty safe environment because we all, you know, we're committed to each other and we need each other to be good.
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6:10James McGaganGUEST
And those lessons that we learned from the in-house airline, if I can call them that, we can translate to many other airlines and be suffering the same challenges, be it a cargo operator or a commercial airline.
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6:22James McGaganGUEST
You know, in your question, Oli, you talk about how unpredictable these jobs are, right? And often they are.
7 MINS LATER

Ole SylvesterHOST
On procuring and tracking these shipments, what about compliance risks, for example? Is there something here that sets Marken apart?