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James McGagan

James McGeoghan is Vice President of Sales, Precision Services at Marken (UPS Healthcare Precision Logistics), a time-critical logistics executive.

Oct 8, 2026

5:28
So how do you do it? How does Markin solve for these incredibly complex situations as far as AOG scenarios go?
5:35
Yeah, well, I mean, I guess the first two questions have been about maybe the foundation blocks, right? Now, I think the first thing I can mention, and this is fairly unique, it might be completely unique, is that now we're part of UPS, we've got an airline in-house, 550 jets, 2,000 flights a day, and we're their logistics partner.
5:53
That's a tool, that's a lever we can pull, should I say, that we can use to educate our team in like a safe space, right? We can bring new members of staff and they can sit down with the guys at UPS and understand the challenges.
6:05
And again, pretty safe environment because we all, you know, we're committed to each other and we need each other to be good.
6:10
And those lessons that we learned from the in-house airline, if I can call them that, we can translate to many other airlines and be suffering the same challenges, be it a cargo operator or a commercial airline.
6:22
You know, in your question, Oli, you talk about how unpredictable these jobs are, right? And often they are.
6:28
Most of them are fairly unique.

7 MINS LATER

13:20
On procuring and tracking these shipments, what about compliance risks, for example? Is there something here that sets Marken apart?

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