J
James Mccomas
3
APPEARANCES
1
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Aug 3, 2026
The Art & Chaos of Managing Heritage Luxury with James McComas Champneys Eastwell Manor
12:35

Ryan HaynesHOST
So what are some of the sticking points that you, there is a challenge, but perhaps it's a challenge that keeps you here.
J
12:45James McComasGUEST
So I suppose I referenced that the property is endlessly engaging and that includes challenges.
J
13:04James McComasGUEST
You know, there are things and there are still things now that crop up on a day-to-day basis that take me by surprise, take my facilities manager, Carl, by surprise, because A, we haven't seen it before, or B, we didn't know it was there.
6 MINS LATER
Building experience and revenue simultaneously from Kent roundtable
26:03

Ryan HaynesHOST
Could I just get you up here, James, as a finale? James, from this event today, what are some of your key takeaways? What's it got you thinking about for here?
J
26:16James McComasGUEST
I think particular interest to me was the comments around the wedding market, the meetings, events, having HOSPA in the room has been particularly interesting.
J
26:39James McComasGUEST
I've loved speaking particularly with that last conversation conversations around the brands brands is where I came from many years ago in the beginning of my career so it was nice to turn that bit of my brain on again and have the conversations and sort of catch up about that but I think You know, the topics have been spot on, exactly what I was hoping we would sort of get into and discuss when we first started talking about today.
Investing in staff from Kent hotelier roundtable
6:31
J
4:08James McComasGUEST
If we're looking at demand patterns and the ability to forecast, it's becoming nigh on impossible.
J
4:16James McComasGUEST
And I feel like I've been saying for the last three years that lead times can't get any shorter.
J
4:25James McComasGUEST
And we're now seeing, at Eastwell anyway, we're now seeing business come in on the day for the day, which is ridiculous because we're a country house hotel.

Ryan HaynesHOST
What was, do you remember some of the things that you came away from and then sort of like implemented within your hotel and had conversations about on the back of that, because that was near six months ago now.