J
James Georgiou
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Jun 17, 2026
Banking transformation special: The agentic AI panel
15:48
16:00
16:05
21:31

James GeorgiouGUEST
So I think one of the great things about what's happened with the Salesforce platform over the last couple of years, particularly as we've kind of moved into AI and agentic AI, is the expectation that we as Salesforce, we need to become customer zero.

James GeorgiouGUEST
So about a year and a half ago, I think it was, we turned on our agent force SDR capability.

James GeorgiouGUEST
So this is agentic SDR, sales development reps working on behalf of account executives.
5 MINS LATER
Tony ClarkHOST
How do you marry the pace of evolution of the technology, staying ahead with your organization, with bringing the enterprise with you? Anyone want to have a go at that one?