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James Georgiou

Jun 17, 2026

15:45
What are you using?
15:46
Salesforce.
15:48
So I think one of the great things about what's happened with the Salesforce platform over the last couple of years, particularly as we've kind of moved into AI and agentic AI, is the expectation that we as Salesforce, we need to become customer zero.
15:58
And we very much have done that.
16:00
So about a year and a half ago, I think it was, we turned on our agent force SDR capability.
16:05
So this is agentic SDR, sales development reps working on behalf of account executives.
16:10
We turned that on in North America.

5 MINS LATER

21:31
How do you marry the pace of evolution of the technology, staying ahead with your organization, with bringing the enterprise with you? Anyone want to have a go at that one?

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