J
James Coyle
1
APPEARANCES
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Oct 13, 2026
Holding your team accountable without burning the relationship with OPENLANE EVP James Coyle
26:24
J
19:48James CoyleGUEST
Well, usually it probably means that I don't think they're doing their job well.
J
19:51James CoyleGUEST
Granted, I've actually had this conversation with board members too, like, even by myself.
J
19:55James CoyleGUEST
Like, well, I could be doing really well right now, but maybe down the line I'm not.
J
19:58James CoyleGUEST
And it's interesting, when someone knows you for five or six years, like, well, if you're not doing well, there's probably something that happened, right? And so you're trying to suss out, okay, well, is this some problem with people? Did something with the business ha- you know, change? Like, is there...
J
20:11James CoyleGUEST
You know, right now there's a lot of economic pressure on car dealers, as an example.
6 MINS LATER
Ben BrooksHOST
What are the kinds of folks that end up being oil and water with your approach or style, and what are the ones that it's more like a magnet?