But what's the first thing you try to find out about a reader before even you start writing anything?

Well, with technical writing in particular, I like to really understand the user being the writer.

So I'll try to have a persona in mind.

I'll create a persona of the user.

And that will depend also on discussions with the development team and product managers or owners if I'm at a company, working at a company that's so small that they don't have a dedicated project manager yet, which has happened.

But I'll try to find out, like, who are they trying to target? Who is their...

core audience user.

But have you ever felt that storytelling change how you approach a user manual or are they two completely different skills?