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James Barge

Oct 2, 2026

15:48
You've got 250 out of the 600 big ones.
15:49
Big ones.
15:50
And there's a few reasons for that.
15:51
We have community champions in 390, roughly, of our larger stores as well.
15:56
You definitely want that link there because they know their communities best.
16:00
And where they've got the autonomy to understand their communities and engage with them, that's the best, that's where you tend to see the best response come in.
16:05
So we're in 250 stores at the moment.

10 MINS LATER

25:49
Is there maybe a way of thinking of developing this that isn't just about the physical book?

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