What were the challenges of taking on that kind of position? I mean, it sounds, well, [laughs] for most people watching, I think that's a real tall order.

Well, Lloyd's is a very unique place, and it has a very special part to play in British history, if you like, having been around for so long, and it's totally unique in the world.

It's the only place where you can buy really, really specialist insurance, and it's been around, as you said, for over three centuries.

But it hadn't modernized itself.

It was still doing business in the same way that it had been doing it in the 17th century.

So I was basically asked to come in and introduce technology, and several of my predecessors, their attempts over several decades and millions of pounds later, their attempts had failed in the past.

So my challenge was, right, I've got to do this.

Any views on how to deal with that mental health issue, particularly at the moment, I think, during pandemic, where people are working remotely, they could be on their own for weeks, months on end, just looking down a webcam? So any insights you've got on that and views?