One of my favorite questions to ask is, do you have a pivotal moment that has shaped the way you lead?

pivotal period, let's say, that I think has both shaped the way that I lead and the sort of direction of my life as well.

So it might not be a surprise to know that, like for many people, the COVID pandemic was really significant for me.

So at that point, I was a senior civil servant working in central government.

That's where I've had most of my career until that period about six years ago.

It's part of the digital culture, media and sport it was.

I was at the forefront of dealing with the COVID response for that department.

And that was the beta phase.