
Heidi Bailey
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Jun 23, 2026
SE01E36 - Turnover Costs More Than Coaching Today Because Belonging Drives Retention | Heidi Bailey
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Marla MoodyHOST
What do you see, especially from an executive s- assistant perspective seeing such a broad scope of people being developed, and then as an HR person, what did you see the cost of bringing in an external coach versus the benefits?

Heidi BaileyGUEST
Well, you know, as a former HR director, I hate to admit this, but most people don't trust HR.

Heidi BaileyGUEST
A lot of people don't have, uh, you know, you don't-- for one, you don't work with the HR person closely on a regular basis.

Heidi BaileyGUEST
You don't have that relationship built oftentimes, in larger companies especially.

Heidi BaileyGUEST
And also, we talked about entry-level staff specifically, and mid-level s- staff often don't have the confidence built up to know what questions to ask, what to say.

Heidi BaileyGUEST
They might be a little more timid and feel more insecure, especially if you're a company that has high turnover, 'cause as we talked about, that leads to people feeling insecure in their jobs.
7 MINS LATER

Marla MoodyHOST
I, I tipped my hat of what I believe, but I'd love to hear it from your perspective.