Do you think that can continue on today or do these silos have to come down? And are you seeing that happen?

Me personally, I think they have to understand operations.

I think they have to understand every aspect of the business model.

And they have to understand the customer.

So there's an affinity issue with the customer.

Who are they? Where are they? How do they think? How do they buy? What do they fear? What makes them mad? What are their top three daily frustrations? Is there a built-in bias to the way they make decisions? Logic versus emotion.

Really, you want to put yourself in the emotional bond business with that customer because customers have...

Well, Harry, is there something that you consistently see that really distinguishes a leader from somebody who is going to succeed versus somebody who's not? Somebody who you think can actually grow the business or somebody who is maybe putting on a good suit for the interview?