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Harpreet Singh Saluja

Jun 15, 2026

5:21
You're taking quite a different approach.
5:23
Being in hospitality for over 20 plus years now, seeing budget segment to seeing four star, five star hotels.
5:35
There is service available.
5:37
Profitability may not be the greatest, but the fulfillment of giving, I think we all need to go back to basics, understanding what hospitality is.
5:46
It's a business, but we need to be hospitable.
5:49
People need to feel their away they're getting that value for service they're paying for something so they need to get that service being offered and that's what the focus is in in this hotel and if you meet all my team which is since we have bought a brand new team uh the ideology in their head is that this is hospitality we have to serve people smiles going out of the way and if you look at our reviews as well four or five stars we do get odd one because you cannot keep everybody happy we need to accept it But I think 90, 95% of our customers are five-star on TripAdvisor to nine-tenths in Booking.com and other sites.
6:28
So it says a lot about it.
10:59
Tell us about the investments that you've made in that area and why.

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