Wh-when it comes to building a, a strategy for, you know, for compliance in Teams, if I'm an executive in charge of that, what do I need to be looking at, at covering beyond simply capturing the call?

Now, uh, if I would need to take that decision, uh, I would ask myself few questions, okay? First of all, I need to understand the why, okay? Why I'm even recording, but usually that's the trivial one for regulated organization, for the, uh, all the compliance officer or t-the IT manager who got the task to evaluate such a technology.

So I'm putting the why aside, okay? Now, I would usually ask myself three main questions.

The first one is, who do I need to record in the organization? I gave you an example earlier of 15% of BFSI organizations, okay? Usually customer-facing agents, okay? I talked earlier this morning with my banker.

He is a typical example of, uh, such a customer-facing agent.

So who do I need to record and what? Okay.

Usually, it's way beyond voice, especially in regulated organizations with...

What can voice analytics help organizations understand that they might not have been able to see from conventional call data or reporting?