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Guy Marion
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SEP 7
Aug 16, 2026
Guy Marion, Chargebee CMO on AI, SaaS Growth and Customer Retention
19:54
20:04
20:12
20:22
29:11

Grace GongHOST
But what would you say would be the playbook to transform the billing from like a traditional SaaS model to like the AI native model?

Guy MarionGUEST
So, you know, I think we actually had a customer of ours speak at our conference this year, which is gorgeous.

Guy MarionGUEST
which has exactly gone through how to operationalize the usage-based business model for AI coming from more of a traditional SaaS background.

Guy MarionGUEST
And at a high level, these companies are needing to move again to variable revenue with real cost-per-interaction where they are – Delivering pricing and value where the outcomes, not access to the software, is what's delivering value.
8 MINS LATER

Grace GongHOST
So what would you say is the skill that distinguished the next generation of marketers? So like, would it be like taste, data fluency, or like tech fluency, or like maybe storytelling or like distribution or something else?