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Guido Palazzo

Higher education teacher

Sep 17, 2026

17:17
What are your thoughts around that?
17:18
Well, at one point when you are a salesperson at Wells Fargo, when you look around and you struggle to achieve your quota, And your boss comes to you four times a day, yells at you in an open space office and humiliates you for not achieving your targets.
17:35
And then you see all your colleagues easily achieving their targets, being promoted, getting their bonus, and you know they cheat.
17:44
Then you start wondering, well, maybe that is the rule that counts here and I should just do what the others do to survive, right? It's not that these people became rich.
17:52
A lot of Wells Fargo or in general bank salespeople in the US, they depend on food stamps from the government because they don't make enough money to survive.
18:02
So it's not that these are bankers greedily enriching themselves.
18:06
It's...

6 MINS LATER

23:54
So how can boards and leaders build more psychologically safe cultures where they know the truth is protected and people feel they are able to speak out without retaliation?
15:45
What should we be on the lookout for?
15:47
When you, when you study business in a business school, you get taught a certain way of thinking about the world.
15:55
How is the world? And, and this includes things like you must maximize profit for shareholders, and that's your only social responsibility, Milton Friedman.
16:05
Markets regulate themselves, so governments are really bad.
16:08
You don't need regulation.
16:10
It's inefficient.
16:11
Humans are egoistic.

15 MINS LATER

31:19
So tell us about destructive incentives.

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