What are some of the big picture benefits that can come from smoothing out this process and making this a little bit easier on everybody?

Well, when you think of financial institutions, it's the worst situation you could have for training someone.

You have hundreds of procedures they have to learn.

They're very complex.

They're constantly changing.

And a lot of times you're hiring employees in those front lines that don't have a lot of experience.

So it's a perfect storm for really a disastrous customer experience in that situation and a disastrous employee experience as well.

How did it sort of evolve into what it is today? Where did you start? Kind of what industries were you initially pointing it at before you kind of got into the financial institution side of things?