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Glory Linsley

Nov 3, 2026

12:41
What, in your opinion, maybe one or two of the smartest ways you've seen that brands are turning a convenience-driven purchase into repeat behavior slash loyalty?
12:52
Yeah, it's a great question.
12:54
And to me, it's not just the brand's job to drive the loyalty.
12:59
It's also the platform's job and DoorDash's job.
13:01
So on the DoorDash side, our jobs to be done are flawless delivery and logistics of that first order, because if the consumer has a bad experience, they're definitely not going to come back.
13:12
Then that's everything from is my avocado, the exact ripeness, if I need to make guacamole right away, is my pizza still frozen, et cetera.
13:21
The second is finding ways within the app to resurface the brand for the consumer.
16:32
Where would you tell them to stop treating delivery as another sales channel and start thinking about it in a completely different way to win the consumer? What would be the one to two things that you would tell that leadership team?

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