Oh,

yes.

After that, I could sense some real problems with admin, basically, in this hospital.

and have volunteered to be part of one of their change teams, because they were undergoing some change processes.

And they were process mapping something that happened in the ophthalmology team.

And the consultants were really inefficient, and they knew they were inefficient.

And one of the reasons they were inefficient was because they didn't get today's files until 10 o'clock in the morning.

if you had words of wisdom for people who are setting out or earlier in their career and working in these kinds of spaces, what words of wisdom would you offer to people?