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Frieda Maher

Aug 29, 2026

2:18
So talk to us a little bit about the types of customer facing systems that you help people with in terms of what they actually do for the business.
2:25
Great question, because a lot of people hear the word CRM or their accountant or their mate tells them that they need a CRM.
2:33
What even is that? And CRM stands for Customer Relationship Management, and it's a broad church.
2:41
Many things to many people.
2:43
For a lot of people, it's marketing software.
2:46
It's the sort of software that can help you send kind of newsletters to your customers and maybe do automated sequences if someone's abandoned a car on your website or whatever.
2:58
responded to a form, you know, picked up a lead magnet that you've got.

16 MINS LATER

19:32
So it was like constantly going up a level in the product.

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