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Frank Menezes

Frank Menezes

Movie actor

Jul 28, 2026

21:35
Do you think we're getting to that situation again today? And what are you hearing from operators, both from the hotel perspective and the restaurants, Frank?
21:47
Yeah, you know what, Rosanna, I think back in the 1980s, the turnover was astronomically high.
21:55
We didn't have as much of an emphasis on hospitality education.
21:59
And what changed in the industry and what dropped the turnover much lower was the fact that operators started focusing on hospitality-educated students and graduates because that showed them that they were interested in the industry as opposed to a, I'm a 16-year-old, I'm looking for a job, hospitality welcomes me, retail welcomes me, and so I'm going to work there until I find a real job, so to speak.
22:27
I really think we're getting back to that stage where because of the drop in programs and cutback, I mean, the School of Hospitality at George Brown, we had something like seven different programs down to one.
22:41
That's incredible.
22:43
In one section.

31 MINS LATER

53:59
Frank, how about from your perspective?
21:38
Do you think we're getting to that situation again today? And what are you hearing from operators, both from the hotel perspective and the restaurants, Frank?
21:50
Yeah, you know what, Rosanna, I think back in the 1980s, the turnover was astronomically high.
21:58
We didn't have as much of an emphasis on hospitality education.
22:02
And what changed in the industry and what dropped the turnover much lower was the fact that operators started focusing on hospitality-educated students and graduates because that showed them that they were interested in the industry as opposed to a, I'm a 16-year-old, I'm looking for a job, hospitality welcomes me, retail welcomes me, and so I'm going to work there until I find a real job, so to speak.
22:31
I really think we're getting back to that stage where because of the drop in programs and cutback, I mean, the School of Hospitality at George Brown, we had something like seven different programs down to one.
22:45
That's incredible.
22:46
In one section.

31 MINS LATER

54:02
Frank, how about from your perspective?

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