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Forrest Morgeson

Forrest Morgeson

Jun 2, 2026

5:52
So let's talk about airlines that are moving ahead in the pack that are becoming leaders instead of laggards with regard to customer sat.
6:02
Sure.
6:03
Well, at the top spot in the industry this year is Delta, and they improved by three percentage points.
6:07
So we use a zero to 100 point scale and Delta jumped from 77 up to 79.
6:12
And they're at the top of the industry this year.
6:15
Below them, we see a couple of competitors that are really tightly grouped together at 78, really close to Delta and American and JetBlue.
6:24
And that's followed by Southwest at 77.

13 MINS LATER

19:42
So, but from the big tech and AI perspective, just any thoughts, you don't even have to tell us about research, just personally what you're seeing the growth in AI and are you bullish about it? Like thoughts on that? Yeah.

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