
Forrest Morgeson
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Jun 2, 2026
Airline Customer Satisfaction Improving, ACSI Data Show
5:52
6:03
6:15
19:42

Blake MorganHOST
So let's talk about airlines that are moving ahead in the pack that are becoming leaders instead of laggards with regard to customer sat.

Forrest MorgesonGUEST
Well, at the top spot in the industry this year is Delta, and they improved by three percentage points.

Forrest MorgesonGUEST
Below them, we see a couple of competitors that are really tightly grouped together at 78, really close to Delta and American and JetBlue.
13 MINS LATER

Blake MorganHOST
So, but from the big tech and AI perspective, just any thoughts, you don't even have to tell us about research, just personally what you're seeing the growth in AI and are you bullish about it? Like thoughts on that? Yeah.