What do you see on the horizon for outsourcers based on what you've heard here today, both in terms of opportunities and potential threats?

I heard things that made me very excited this conference.

I mean, I heard it a few times, um, from a couple of your panelists and even from yourself and Mark.

There's the rise of the mid-size BPO that knows exactly what they're here to do, that understands the work to be done, and chooses their lane.

Jenny spoke of the swim lane.

Amanda spoke of, "If you find yourself bored explaining what you do, that's marvelous news because you finally cracked the nut of what it is you do." So I'm very excited to be working out of South Africa.

It's my calling and my love, and I'm excited for what we can do at Italk International because we know our lane, and we know our niche.

What is your message, or what would your advice be for anybody who's thinking about coming to a CX Outsourcers event?