F
Fallon Veidt
Founder and CEO of EES Agency, a global event production firm; featured on Forbes' Next 1000 list with 25+ years in live events and event strategy.
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Jun 25, 2026
Business Moves at the Speed of Human Connection
14:57
F
12:16Fallon VeidtGUEST
So we have we have various roles on my team to actually hone in on this at the internal level first, and then move it to the CX level, the client experience, and then the AX, the attendee experience.
F
12:26Fallon VeidtGUEST
So I just created a role while I don't know, a little over a year ago, director of experience.
F
12:31Fallon VeidtGUEST
And then we have our creative team and then our marketing team that kind of combine in this.

JT LongHOST
So how do you help the attendee feel that they can still be surprised and delighted, but not shocked and awed? Yeah.