How did you work through those two situations?

So the first one where you say you have two people that crash, clash, I would say, um, that's, that's an interesting one because that's probably one that you'd see as a manager from the outside, and you kind of like, you know, see the situation happening, not necessarily hear about it, but you see it yourself.

Um, and then I think it's really important to like catch it and, and catch it early, but not necessarily escalate it privately, uh, like publicly, sorry.

But just bring it into like a private space and make sure that you take note of it at the time, but you bring it with like the people one-on-one, and that you talk through it with each person individually, not taking sides, making sure that you stay neutral and curious possibly, um, but not judging really, making sure that you're not taking any side.

Uh, and then if needed, I would say facilitate a conversation between the people because very often it comes down to misunderstanding.

So you just bring the two people together and you say, "Okay, let's figure it out.

Let's make sure that we can move forward.

How does a coffee shop- help in this whole supply chain, taking care of people since customers are coming in experiencing coffee? How does a well-run coffee shop make a difference?