
Erin Core
Managing Director of Veracity Research, a Brisbane-based market research and insights consultancy serving clients across Australia.
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Aug 18, 2026
Customer Insight Is Your Competitive Advantage with Erin Core
4:27
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4:44
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5:08

Chanel ClarkHOST
And how would you explain the difference between collecting customer data and genuinely understanding your customer?

Erin CoreGUEST
Oh, I think the core of it is that data tells you what happened, but understanding tells you what to do next.

Erin CoreGUEST
And so as we think about the data and everyone loves to use the word data and we're like, let's unpack what that means.

Erin CoreGUEST
I mean, what do we mean by that? Is it an Excel spreadsheet? Is it a click? Is it a sale? Like all of those things are valid data points.

Erin CoreGUEST
So what have people done? You know, did they click? Did they visit? Did they read? Did they walk inside? Any of those things, even if even if they called and complained, you know, all of that gives you kind of a thing that they did.
13 MINS LATER