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Eric Williams
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Oct 21, 2026
What Does All This Freight Tech Actually Solve?
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28:10PatrickHOST
But just speak to that a little bit more.
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28:13Eric WilliamsGUEST
And I understand the point that... that there is a downstream benefit of more time up here to focus on those things.
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28:27Eric WilliamsGUEST
My stance is that that won't be directly from an AI agent that is connected with your customers.
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28:37Eric WilliamsGUEST
So when you get that free time, one of the things when building relationships, obviously, you need to constantly be understanding what your customer's pain points are and what they're actually trying to solve for.
6 MINS LATER
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34:50PatrickHOST
It's on our LinkedIn on everything to kind of see Eric before the award, when he's on stage after the fact, but Eric talk us through what that experience was like, and maybe some, what it's, what it's meant for you after, after the fact.