
Eric Kelley
Professor of Finance at the University of Tennessee's Haslam College of Business, Microsoft MVP (Excel), and Goodner Professor of Banking.
3
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3
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Aug 11, 2026
277: How to Handle Difficult Clients w/ Eric Kelley
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Eric KelleyGUEST
And, and part of my thought with even that is, like, we wanna know, people wanna know that we've been around for a long time, so we don't disappointment, disappoint them.

Eric KelleyGUEST
So we can avoid, we can mitigate that possibility, which I think that is really key to what we're talking about is how do we mitigate the possibility of disappointment? How do we, how do we, um, live proactively? How do we not react when that client after, you know, you're gonna deliver in 90 days and the client is getting their first email from you at 84 days or 87 days, and it's gonna be that you're delayed.

Eric KelleyGUEST
So what can you do in the beginning to e- manage their expectations and to help them know what to expect from you? That is expectations.

Eric KelleyGUEST
So I've had people where they're disappointed in the past, and I think for a long time I didn't sleep at night because I was, I was waiting for them to email me out of frustration, or I would get up in the middle of the night and check my phone and have a cranky email from 10:30 right after I went to bed, and I'd see it at 3:00 a.m.

Eric KelleyGUEST
Well, I think that that leads to how are we supposed to communicate with p- with, with people? How are we supposed to talk with planners? How do we...
Can Competition Make You Better at Finance? with Eric Kelley
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14:40Paul BarnhurstHOST
Then you said, how can I teach financial modeling as a competitive game, kind of an e-sports framework? So how did you first come up with that idea? How did you develop that idea?

Eric KelleyGUEST
So, well, first of all, I can't take credit for the whole financial modeling in esports.

Eric KelleyGUEST
So there are many greats that did that well before me, specifically Andrew and David and that lineage.

Eric KelleyGUEST
So that was, in some sense, it was new because it was a different set of material.

Eric KelleyGUEST
Just watching my students compete in more kind of generic cases that really didn't have anything to do with finance or more just general problem solving.
Can Competition Make You Better at Finance? with Eric Kelley
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11:52Paul BarnhurstHOST
W- so talk about what it's like coaching students, 'cause obviously coaching versus doing it yourself is very different.

Eric KelleyGUEST
Um, so, uh, uh, certainly there, there, there's techniques and, and, and skills that they need to learn, but there's- There's an interesting twist to the coaching part that, that comes from the fact that...

Eric KelleyGUEST
So, so these students, the students that I work with and the students that are, are, are into this stuff, they're typically gonna be high achievers, also highly competitive individuals themselves.

Eric KelleyGUEST
But that brings this dynamic where you've got, you've got students who are very accustomed to, in all their academic career, studying very hard, regularly earning As, oftentimes attaining perfect scores or near perfect scores on their exams, and then just kind of keep on going.
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14:38Paul BarnhurstHOST
So you started saying, "Hey, let's do some of these esports," then you said, "How can I teach financial modeling as a competitive game, kind of an esports framework?" So how did you first come up with that idea? How did you develop that idea?
