
Eric Gardner
7
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7
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Aug 24, 2026
Defining Outcomes Strategies: Eric Gardner's Journey in Customer Success
E
13:23Eric GardnerGUEST
In my role right now, I think it's important that you have an idea of what the service, when you sign up with a vendor, like what's, what is the goal? And can you define what success looks like with the partnership with the vendor, regardless of what you are? I happen to be in the customer success space.
E
13:44Eric GardnerGUEST
And so our metrics oftentimes, if we can define that up front, I find that a little bit challenging sometimes with post-sales leaders.
E
14:01Eric GardnerGUEST
Maybe they wanna expand their digital touch strategy and get better with that.
7 MINS LATER
ROI in Education: Why Most Tech Fails and How to Fix It
E
5:33Eric GardnerGUEST
Yeah, you know what, before I do that, just a little bit about Top Hat, because we've been around since 2009, and we were started by a couple of Waterloo engineering students as a student response system.
E
5:45Eric GardnerGUEST
So we're one of the first student engagement platforms out there where students could actually use their mobile phone, their laptops, et cetera, to respond to polls, to make large lectures much more interactive and engaging for students.
E
5:59Eric GardnerGUEST
we now we've obviously expanded our feature set significantly since those early days but we also provide content to educators so that includes interactive digital textbooks open educational resources as well as tools that faculty can use to create and customize their own content so that's kind of a real important part of our value proposition to educators.
E
6:22Eric GardnerGUEST
That ability to take a text, it could be an existing textbook, and actually adapt it specifically to the needs of their course and the interests of their students.
E
6:31Eric GardnerGUEST
That might include even adding photos from their school so it feels like that text is unique to that school and to that particular classroom.
E
6:41Eric GardnerGUEST
There's a cost advantage to that as well for students because we can significantly reduce the cost through interactive digital textbooks as well as when faculty decide to use Topit to actually create their own.
8 MINS LATER
Democracy Now! Tuesday, June 9, 2026
32:03
33:46
Amy GoodmanHOST
In fact, after Enron and the dot-com bubble burst, what's the worst case scenario, uh, of SpaceX prematurely getting added to the indexes and 401(k)s? And remember, you're talking to a world, uh, mainly of non-economists.
E
32:25Eric GardnerGUEST
Well, I think the worst-case scenario is what frankly seems like it's gonna play out over the next couple weeks, in that SpaceX is going to go public.
E
32:32Eric GardnerGUEST
It's gonna go public at a price, um, that is essentially double what independent analysts think that it should be, and regular savers are gonna be paying that price, while early investors to Musk's random companies, um, will be able to cash out at that high price.
E
32:47Eric GardnerGUEST
Um, as I mentioned in the piece there that you saw, a good way to kinda think about a value of a company is through what's called a revenue multiple.
Juan GonzálezHOST
I mean, who on Earth wants that, uh, and, uh, given all the problems we still have on this planet?
Democracy Now! Tuesday, June 9, 2026
32:03
33:46
Amy GoodmanHOST
In fact, after Enron and the dot-com bubble burst, what's the worst case scenario, uh, of SpaceX prematurely getting added to the indexes and 401[k]s? And remember, you're talking to a world, uh, mainly of non-economists.
E
32:25Eric GardnerGUEST
Well, I think the worst-case scenario is what frankly seems like it's gonna play out over the next couple weeks, in that SpaceX is going to go public.
E
32:32Eric GardnerGUEST
It's gonna go public at a price, um, that is essentially double what independent analysts think that it should be, and regular savers are gonna be paying that price, while early investors to Musk's random companies, um, will be able to cash out at that high price.
E
32:47Eric GardnerGUEST
Um, as I mentioned in the piece there that you saw, a good way to kind of think about a value of a company is through what's called a revenue multiple.
Juan GonzálezHOST
I mean, who on Earth wants that, uh, and, uh, given all the problems we still have on this planet?
Democracy Now! 2026-06-09 Tuesday
31:57
33:46
Amy GoodmanHOST
So if you can talk more about, um, the guardrails that were put in, in fact, after Enron and the dot-com bubble burst, what's the worst case scenario, uh, of SpaceX prematurely getting added to the indexes and 401(k)s? And remember, you're talking to a world, uh, mainly of non-economists.
E
32:25Eric GardnerGUEST
Well, I think the worst-case scenario is what frankly seems like it's gonna play out over the next couple weeks, in that SpaceX is going to go public.
E
32:32Eric GardnerGUEST
It's gonna go public at a price, um, that is essentially double what independent analysts think that it should be, and regular savers are gonna be paying that price, while early investors to Musk's random companies, um, will be able to cash out at that high price.
E
32:47Eric GardnerGUEST
Um, as I mentioned in the piece there that you saw, a good way to kinda think about a value of a company is through what's called a revenue multiple.
E
32:53Eric GardnerGUEST
So if you have a restaurant and you do three million dollars of sales a year, and you sell it for nine million dollars, you have a revenue multiple of three.
Juan GonzalezHOST
I mean, who on Earth wants that, uh, and, uh, given all the problems we still have on this planet?
Democracy Now! 2026-06-09 Tuesday
31:57
33:46
Amy GoodmanHOST
So if you can talk more about, um, the guardrails that were put in, in fact, after Enron and the dot-com bubble burst, what's the worst-case scenario, uh, of SpaceX prematurely getting added to the indexes and 401[k]s? And remember, you're talking to a world, uh, mainly of non-economists.
E
32:25Eric GardnerGUEST
Well, I think the worst-case scenario is what frankly seems like it's gonna play out over the next couple weeks, in that SpaceX is going to go public.
E
32:32Eric GardnerGUEST
It's gonna go public at a price, um, that is essentially double what independent analysts think that it should be, and regular savers are gonna be paying that price, while early investors to most random companies, um, will be able to cash out at that high price.
E
32:47Eric GardnerGUEST
Um, as I mentioned in the piece there that you saw, a good way to kinda think about a value of a company is through what's called a revenue multiple.
E
32:53Eric GardnerGUEST
So if you have a restaurant and you do $3 million of sales a year, and you sell it for $9 million, you have a revenue multiple of three.
Juan GonzalezHOST
I mean, who on Earth wants that, uh, and, uh, given all the problems we still have on this planet?
Full Court Press!
12:26
36:59

John OurandHOST
... take us through what, what, what that case did, what that case said, and, and why that was important.
E
12:31Eric GardnerGUEST
Yeah, I mean, basically it was about the, the restraints that the NCAA had set up, uh, to limit, uh, you know, compensation on, uh, for student athletes.
E
12:43Eric GardnerGUEST
Not only compensation, but, you know, it be- and benefits in any way, uh, in terms of, you know, tuition aid, uh, extra tuition a- a- aid, like the ho- housing and living costs.
E
12:56Eric GardnerGUEST
Basically when you, uh, became an athlete who participated in the NCAA, you agreed to, to certain things, to agree to, to limit your- y- yourself, and those restraints were challenged on antitrust grounds, and the athletes were ultimately successful.
E
13:15Eric GardnerGUEST
The, uh, you know, uh, the, the schools tried to argue that it was all pro-competitive, that they needed to pre- preserve the amateur system.
E
13:23Eric GardnerGUEST
Um, but, you know, uh, the, you know, the judge, um, said, "You know, you need- don't need to go this far.
23 MINS LATER

John OurandHOST
Uh, where, uh, t- where are we right now? And the, the same question I've had for the last, like, uh, the three things, where are me, we're right now and what's the likelihood of, uh, of where it's gonna end up?


