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Eric W. Dickson

Eric W. Dickson

CEO of UMass Memorial Health Care

May 13, 2026

10:15
I think if you could start with, for those who don't know what it is or how it works or, or how it's focused on better care and losing less money, would, would love you to start us off talking about that.
10:28
Let me start a little bit following up on Tom about the, the economics, and it's so important to understand.
10:34
I, I, I w- I spent a lot of time, uh, trying to change the paradigms, the mental models in my leaders' heads.
10:41
We got 22 companies across UMass Memorial, some of them led by, you know, great people that have been doing it a certain way, and it was always about more surgery.
10:49
I got my service line report today and performance, and spine surgery stood out.
10:55
Great margin on spine surgery.
10:57
And then I looked at hospital medicine, CHF, COPD, right? That was -90 million for the service line overall.

15 MINS LATER

26:22
When you were practicing in the ED, if I walked in and said, "Eric, I need 25 names of patients who would be good candidates for the program that you describe," you could have not only said, "I've got 25," you knew their names.

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