In your life as well, you've had periods where you felt that you didn't have a voice for obviously different reasons than me losing my voice, but where you actually felt like you weren't listened to.

Yes.

So as I said, I'd worked in the NHS.

It had been a couple of years at that point.

And then I suddenly became very unwell.

I felt like I had flu all the time.

You know, that feeling where your body just aches and you feel like all your muscles are made of lead.

Do you want to share a bit about your method and how you make people use the most of their voice?