How are you handling data governance and consistency?

I mean, with great difficulty is probably the honest answer.

This is not easy.

And you mentioned the 200-year age again.

It's relevant because the organization grew really organically.

There was no deliberate design at that point for what the RSPCA was intended to become.

And so, therefore, trying to put in place the right kind of data landscape from us to operate is difficult.

As the COO, how are you ensuring that all the teams under your remit, so tech, product, operations, everyone, are all aligned around the same outcome? That's got to be a real challenge in an organization as wide ranging as the RSPCA.